Mission Statement:

To Serve the greater Springfield community by providing referrals, food, clothing, shelter, financial assistance, and other programs, through God's love and compassion.

Contact Ministries building

Contact Ministries is often the point of initial contact with other community human service organizations. This is an important position in that the agency can rapidly identify and respond to recognized problems and make appropriate decisions with assistance.

mother reading to child

The Homeless Shelter provides immediate relief to women with children. In addition to shelter, we provide life’s basic needs – food, clothing, personal care items, laundry facilities, transportation, and telephones to make appointments. Supportive services provided include employment assistance, budgeting, family literacy, parenting classes, tutoring, and case management with a goal of finding and maintaining permanent housing. Referrals are made for daycare, treatment centers, adult education, and other mainstream resources. We also work with District 186 to make sure that school-age children are attending classes.


Housing/Rental Assistance is available, preventing eviction and establishing housing for those in need. Additionally, Contact Ministries assists families in relocating to transitional housing that may be more suitable and affordable for them. Contact Ministries receives funds from DECO, DHS, FEMA and area churches to provide housing/rental assistance. As active members of the Heartland Continuum of Care, we also secure funds from the Homeless Prevention Program for our clients.

grocery cart

Hunger is an ever-growing issue in our community. We help an average of 60 people a day with assistance in accessing food. We make referrals through formal agreements with other food pantries in our community. We open our own food pantry on Friday afternoons when the other pantries are closed.

christmas tree

Seasonal Programs include school supplies both at the beginning and throughout the school year, fans in the summer and coats, blankets, and winter clothing in the cold. Holiday assistance in the form of food and gifts are provided for both Thanksgiving and Christmas. We average about 100 families at Thanksgiving and 750 families at Christmas.

nurse with child

Medical Assistance for emergency prescriptions is provided, as funds are available. These funds come from some small grants and the churches in our community. Through a partnership with Capitol Community Health Care, we have a Doctor’s office at our location two afternoons a week. This office services not only our clients but also any homeless individual in the community.

mop and bucket

Clothing and Household Items are available to those in need. Although space is limited, we do have an assortment of clothing and household items to help not only our shelter residents but also any individual in need. We work to find donations of furniture to aid our shelter families in setting up their new homes. A clothing give away store is operated two afternoons a week.


Client Assessment and Advocacy is provided by our case managers. We work to assess and personalize the response to all client needs. The case managers provide direct service and access available resources for the client. Follow-up management is also provided for our clients.


Transportation is provided for clients, as funds are available. Bus tokens are given to those individuals who are trying to get to job interviews, jobs, and other social service offices. Gas vouchers, bus and train tickets are provided in some situations. In addition, Contact Ministries has vans available to take the mothers and children in our shelter to off-site training and events.

utility tower

Utility Assistance is provided by Contact Ministries through prevention funds from DHS and through prevention funds from the Heartland Continuum of Care. We also access funds for these needs from area churches and private donations. Contact Ministries, through an agreement with City Water, Light and Power, administers Project Relief for our community in the fall and winter. A volunteer works with clients to pay past due utility bills and restore services and prevent disconnects.

hands holding heart

In summary, by networking with local providers including Helping Hands, Catholic Charities, Capitol Community Health Care, MERCY Communities, Abundant Faith Christian Center’s Haven House, Community Child Care Connection, DHS, SARA Center, Mental Health Centers of Illinois, Sangamon County Department of Community Resources, other community agencies and local churches, we are able to offer a strong base of services for all clients.